For those who can’t meet in person or don’t have the tools needed for online enrollment, BPA’s call center offers services in Spanish and English. It’s a major relief for an HR department struggling to onboard 100 new employees at once or field questions about in-network doctors. “The call center has helped companies grow and handle acquisitions seamlessly. We free up HR workers for other things they need to tackle,” says Patten.
Today, BPA manages enrollment services for some 1,500 clients across the country— among them, hospitals, county, and city governments, and manufacturers. Despite BPA’s rise from boutique firms to regional players with a national footprint, Patten is committed to being an East Coast company. “We are very much about Pittsburgh and western Pennsylvania,” he says. “Our roots are here, our families are here, and our corporate offices are here.” Four of Patten’s six children work at BPA; all are Steelers fans.
Patten credits BPA’s success to a talented team—COO Heather Bartley, Gerson, CFO Brent Calvin, enrollment director Danny Harris, and Nathan, Joshua, Luke, and Nick Patten are among BPA’s 31 employees in Pittsburgh, with another 300 certified benefits counselors scattered across the country.
“We don’t have any magic formula,” Patten says. “It’s the people that make BPA go.”