Benefits Call Center
Benefits Call Center
Our in-house, full-service call center is nationally recognized for outstanding dedication to positive customer experiences. We understand there is power in personal interactions, which is why all BPA call center representatives are licensed agents with years of experience in customer service and employee benefits.
BPA’s call center offers both inbound and outbound benefit enrollment services, personalized calling hours, as well as bilingual services. Our personalized customer service portal allows employees to schedule an appointment at a convenient time with one of our expert benefit counselors. Using state-of-the-art technology that records all conversations, is HIPAA compliant, and tracks analytics with custom reporting, our call center optimizes the benefit enrollment experience for employees. Contact us to learn more today!
- Highly trained, licensed agents
- Dependable, U.S. based answering service
- Liberate your HR staff
- HIPAA Compliant
- All conversations recorded
- Call tracking and analytics
- Customized hours available
- Bilingual services available
- Customized IVR available
Existing customers, pre-schedule a call with a benefits counselor at a time that works for you.
Benefit Enrollments
BPA provides onsite benefit counselors, call center, or self-service options to educate and walk employees through the enrollment process. We complete electronic enrollment, paper enrollment, and/or assist with any other HR needs.
Online Enrollment
Our customizable benefit administration platform is tailored for businesses of all different sizes. We provide a dashboard for employees to access 24/7 that shows all of their benefits and elections. Our online enrollment solution is HIPAA and ACA compliant.
TPA/HR Outsourcing
BPA can act as your third party administer (TPA) and assist with premium reconciliation, audits, and HR outsourcing.
WOTC Processing
WOTC is a tax credit program designed to give employers back money for hiring target groups. BPA will facilitate this process for you by disseminating all the information needed, submitting it to the state of which you operate in, and passing that information back to ensure you are receiving all eligible tax credits.
Testimonials
I have worked with BPA as both from a carrier perspective and now as a broker, and can attest from both sides that they are a high caliber enrollment firm. Working with BPA has been a key driver of our organic growth through expanding our client’s employee benefit programs without increasing cost.
Tye Elliott
Acrisure Executive VP
The BPA team did an outstanding job coordinating and running open enrollments. The education and communication they provide to our staff enhanced the benefits we are providing, and their continual service over the years with new hire on-boarding always has this high level of service.
Rachael E. Johnson
Director of HR Services, Complete Healthcare Resources
The feedback and results from Brian Patten & Associates were phenomenal. It was through the use of their services that I have been able to transform our companies benefits and enrollments.
Larry Deering
CEO, Regency Integrated Health Services
Who we work with
*and many other employer and benefit consulting groups
Get Started Today
Contact us today to see how we can start helping you tomorrow!
