Benefits Call Center
Benefits Call Center
Our in-house, full-service call center is nationally recognized for outstanding dedication to positive customer experiences. We understand there is power in personal interactions, which is why all BPA call center representatives are licensed agents with years of experience in customer service and employee benefits.
BPA’s call center offers both inbound and outbound benefit enrollment services, personalized calling hours, as well as bilingual services. Our personalized customer service portal allows employees to schedule an appointment at a convenient time with one of our expert benefit counselors. Using state-of-the-art technology that records all conversations, is HIPAA compliant, and tracks analytics with custom reporting, our call center optimizes the benefit enrollment experience for employees. Contact us to learn more today!
- Highly trained, licensed agents
- Dependable, U.S. based answering service
- Liberate your HR staff
- HIPAA Compliant
- All conversations recorded
- Call tracking and analytics
- Customized hours available
- Bilingual services available
- Customized IVR available
BPA provides onsite benefit counselors, call center, or self-service options to educate and walk employees through the enrollment process. We complete electronic enrollment, paper enrollment, and/or assist with any other HR needs.
Our customizable benefit administration platform is tailored for businesses of all different sizes. We provide a dashboard for employees to access 24/7 that shows all of their benefits and elections. Our online enrollment solution is HIPAA and ACA compliant.
BPA can act as your third party administer (TPA) and assist with premium reconciliation, audits, and HR outsourcing.
WOTC is a tax credit program designed to give employers back money for hiring target groups. BPA will facilitate this process for you by disseminating all the information needed, submitting it to the state of which you operate in, and passing that information back to ensure you are receiving all eligible tax credits.
Who we work with
*and many other employer and benefit consulting groups
Get Started Today
Contact us today to see how we can start helping you tomorrow!