FAQ
Frequently Asked Questions
Find answers to common questions brokers and employers have about working with Brian Patten & Associates (BPA). Whether you’re exploring our services or already a client, these FAQs cover key topics to help you navigate our offerings.
If you don’t see the information you need, reach out through our contact form. Our team is here to help and will respond promptly to your inquiries.
Categories
General Information
What services does BPA offer?
BPA specializes in employee benefits enrollment, third-party administration (TPA), HR outsourcing, WOTC processing, benefits call centers, and online enrollment systems.
What industries does BPA serve?
BPA serves many industries, from small businesses to large enterprises, including highly regulated sectors like healthcare. Their flexible benefits solutions are designed to meet the unique needs of organizations with varying levels of complexity, accommodating workforces from 10 to 115,000 employees. BPA’s expertise in compliance and security makes an ideal partner for industries requiring stringent regulatory adherence, ensuring that businesses in healthcare and other regulated sectors receive the same seamless, efficient service.
Why choose BPA over other benefits firms?
With decades of expertise, BPA delivers highly customized, efficient benefits solutions using cutting-edge technology. Their paperless, flexible systems, tailored to your specific needs, streamline the enrollment process. BPA’s deep industry knowledge ensures quick, secure implementation, while their commitment to compliance and customer service makes them a reliable partner. As your business grows, BPA scales with you, providing seamless support and peace of mind.
Does BPA serve businesses of all sizes?
Yes, BPA can accommodate businesses of all sizes, tailoring services to fit your company’s needs.
Employee Benefits Enrollment
How does BPA streamline the enrollment process?
BPA offers various options, such as on-site benefit counselors, call centers, and online self-service platforms. Its technology is ACA-compliant and HIPAA-secure.
What is the online enrollment system like?
BPA’s online platform is customizable, with a 24/7 accessible dashboard where employees can view their benefits and elections.
Can BPA assist with multilingual enrollments?
BPA provides bilingual support in their benefits call center to ensure seamless communication.
What kind of data security does BPA provide?
All BPA processes are HIPAA-compliant, ensuring the highest level of data protection.
Benefits Call Center
What support does BPA’s benefits call center offer?
BPA’s call center serves as an extension of your HR department, assisting with benefits enrollment and ongoing customer service needs throughout the year.
How are campaigns customized?
The BPA call center tailors its support and services to each client’s requirements during enrollment campaigns or other key HR events.
HR Outsourcing and TPA Service
What does BPA’s HR outsourcing entail?
BPA offers comprehensive HR services, including premium reconciliation, HR audits, and employee onboarding, functioning as an extension of your HR team.
How does BPA handle premium reconciliation?
BPA’s Third-Party Administration services ensure accuracy in premium reconciliation by conducting detailed audits and reporting.
WOTC (Work Opportunity Tax Credit) Processing
What is WOTC, and how can BPA help?
The Work Opportunity Tax Credit (WOTC) provides tax credits to employers who hire individuals from target groups. BPA handles the information collection, submission to the state, and reporting, ensuring clients receive all eligible tax credits.
Technology & Compliance
Is BPA’s technology scalable?
Yes, BPA’s platforms are scalable for firms of any size and customizable to grow alongside your business.
How compliant is BPA with ACA and HIPAA regulations?
BPA’s online platforms are both ACA-compliant and HIPAA-secure, ensuring adherence to regulatory standards for benefits administration.
Onboarding & Support
How quickly can BPA implement services?
BPA prides itself on its speed to market, offering fast and efficient enrollment setups to minimize disruption.
What ongoing support does BPA provide post-enrollment?
BPA’s support continues beyond the initial enrollment, providing year-round call center services and HR assistance to ensure smooth benefit management.
Getting Started
How can I get started with BPA?
Contact us to schedule a consultation and discuss your company’s needs. BPA provides custom solutions, starting with a detailed evaluation of your requirements.
What kind of onboarding can I expect as a new client?
BPA offers a comprehensive onboarding process, including a complete HR audit and detailed implementation plans tailored to your organization.
Costs & Customization
How does BPA ensure cost efficiency?
By automating processes and reducing administrative burdens, BPA helps streamline operations, allowing your HR team to focus on strategic tasks and potentially lower costs over time.
Can BPA services be customized for my unique needs?
Yes, BPA offers flexible, tailored solutions to meet your company’s specific needs, whether you’re looking for complete HR outsourcing, enrollment help, or compliance support.