Open enrollment is approaching, and BPA has the resources your clients need to stay safe and efficient during this time. During the current public health crisis, ensuring employees understand their benefits and are confident in their coverage is more important than ever before. Thanks to BPA and its online enrollment platform (which includes a full-service call center), employees can now be provided with expert information and additional resources to assist in understanding their plans. Our dedicated customer service center and TPA setup allow BPA to provide incredible value to our clients both during the enrollment process and after.

To the 66% of employers who manage their employees’ benefits, BPA provides additional support services on top of our already simple and effective online enrollment platform. BPA’s online enrollment process guides employees step-by-step and indicates exactly what information is required of them. Our state-of-the-art call center assists employees with navigating benefit platforms, providing data analytics and call tracking based on the consultant or client’s needs, and more.

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Full-Service Call Center & Online Support for Open Benefits Enrollment, HR Assistance, & New Hire Insight

BPA’s Benefits Enrollment Call Center provides advanced employee engagement, assists with enrollments, and supports employees by providing additional resources as needed. Our team delivers an efficient and personalized experience while assisting with open enrollment, new hires, HR support, and more.

BPA’s call-center replicates our on-site solutions and is staffed with licensed professionals who can communicate plans, answer questions, and complete open enrollments online, with the capabilities to support any technology system or entire employee populations (as well as those who simply need help with the enrollment process). As an extension of our open enrollment process, BPA’s call center helps companies who are in the new hiring process by educating the new hires about the company’s benefits and assisting them in completing the enrollment process.

BPA’s Call Center Capabilities for HR Outsourcing & New Hire Support

BPA has expanded its services to become a one-stop-shop for companies that need open enrollment support, TPA assistance, and more. In addition to offering online enrollment, we provide HR assistance with day-to-day administrative tasks such as payroll, reporting, and more. Additionally, BPA’s call center support services often include (but are not limited to):

• Customizable IVR with 24-hour access
• Year-round support for the employees regarding any benefit questions (i.e. deductibles & networks)
• Helping employees enroll for benefits through any enrollment platform
• Bi-lingual services (English & Spanish)
• Dedicated account executive as a single point of contact for the “Client” management team
• 250+ supported languages with the call center interpreter partner
• Scheduled video calls for ASL
• Support for new hires, change of status, and rehires (when eligible)
• Changes/Cancellations
• Licensed and full-time benefit counselors
• Customized call center hours based on the client’s needs
• Calls recording for quality assurance using our voice signature technology

Let’s face it: technology is here to stay. Harness the experience, expertise, and infrastructure of BPA today to protect your clients from having to postpone their enrollment opportunities tomorrow. By working with BPA, you can ease the online transition of your open enrollment process, HR administration services, and benefits enrollment services, as well as provide your employees with additional help that you need and they deserve.

Three Reasons to Work with a Third-Party Online Open Enrollment & HR Support Firm

1. Benefits Enrollment Companies Can Increase HR Efficiency

Approximately 80% of the internal HR department’s time is spent on administrative tasks such as onboarding, billing, and payroll. With the roles and responsibilities of HR professionals expanding daily, efficiency is becoming increasingly important. By cutting out paper, moving to a digital platform, and having a third-party provide these administrative tasks, the time spent on HR for the open enrollment process is dramatically decreased. BPA’s state-of-the-art call center capabilities are at our client’s disposal. Each client receives their own dedicated 1-800 number, which is used to assist HR departments in obtaining analytics reports for record-keeping purposes, auditing, and pulling meaningful data insights to share with your leadership team. In addition to helping HR departments, BPA’s call center service also helps employees reset passwords and answer any additional questions they may have when filling out online open enrollment forms. Forget about losing forms or missing information; BPA’s automated process not only saves time, but it ensures the information that is being provided to the insurance carriers is safely secured on a protected platform.

2. Benefits Enrollment Companies will Save You Time & Money

Using a TPA for your online open enrollment services allow employees to see exactly what plans are being offered and select the plan that makes the most sense to them. At BPA, we’ve seen that educating employees on their insurance options actually pays off. Our company can show businesses that their current employee benefit plans are causing more harm than good. After educating a company’s workforce, employees are realizing that choosing a cheaper policy gives them everything they need while reducing overall expenses. This realization can save you hundreds of thousands of dollars alone.

3. Benefits Enrollment Companies can Tailor to their Employees

Millennials are currently the largest generation in the workforce; 50% to be exact. This generation grew up with technology, apps, and innovative platforms. They are accustomed to information and services being readily available at their fingertips, often including their employee benefits. It’s not just millennials who prefer the online benefits experience; as times continue to change, the world around us becomes more familiar with technology with the singular goal of making our lives more efficient. Why not make your business more efficient too?

By working with an open enrollment firm that provides online enrollment and additional call center services, businesses can grant employees the ability to select benefits on their own time and in the way they are most comfortable, not unlike online shopping. Working in a society that is used to the Amazon experience, BPA now provides benefit enrollment for companies at the click of a button.

Request a demo to see how BPA’s Online Enrollment Platform works for you and your company!

The “Apple Approach” to Benefits

For senior HR staff, CFOs, and CEOs, one of the most significant challenges to providing employee benefits is ensuring that employees understand their benefits and that they are utilizing their benefits to make the best choices for their health. So what’s the solution? Could it be a robust benefits enrollment platform? Technology has transformed the marketplace for benefit enrollment companies. 15 years ago, only large companies utilized technology in benefits administration, but today, even small companies are supported by technology.  As the use of benefits administration systems has grown, companies have begun to realize that even the most robust software doesn’t guarantee employee engagement. 

At BPA, we describe our process as “The Apple Approach to Benefits” because we understand the need for a great employee experience and not just great hardware and benefits enrollment software. Does Apple have the best phones and computers? Maybe, or maybe not. The key to Apple’s success is pairing fantastic hardware with great customer service and experiences. We apply this concept to health benefits by pairing our cutting-edge Ben Admin platform with great customer service and benefits communication to employees. We understand that our role entails providing management with the best choices for their company and, at the same time, ensuring that employees understand the investment that their company is making on their behalf. We provide one-on-one education to help employees make the best choices for their health and their family’s health.

Our Enrollment Firm’s Collaboration with Insurance Brokers and Consultants

Many companies engage an insurance consultant or broker to develop a benefits strategy. The consultant spends significant time and effort in understanding the business, its budget, desired spending, and best spending for the end result. The consultant specializes in helping business owners or management navigate the complex world of health benefits and making decisions about what to offer. Consultants are unable, however, to take the same one-on-one approach with 100 or more employees. Employee communication and training are imperative to executing a successful initial benefits enrollment and then continuing that education throughout the lifetime of that employee. At BPA, we work with national insurance companies and brokers to supplement their role in the execution of the strategies they’ve developed and the communication of that strategy to employees. While technology is increasing, companies are realizing that it is impossible to replace one-on-one employee support and human contact. At BPA, we utilize benefits counselors and our dedicated benefits call center to supply needed employee communications.  

As a top tier benefit enrollment company, we know that our 2000-plus clients value our industry-leading expertise, as well as our comprehensive solutions to benefit enrollment. We normally work with companies that have more than 100 employees, and we can respond quickly to batch hires. Our management team has over 155 years of combined benefit enrollment experience, and we provide highly experienced field consultants who can provide support, employee counseling, and consulting at your location. In addition to working with companies for enrollment, we work with national insurance companies, consultants, and brokers to implement the strategies they have developed and communicate those strategies to employees.  

The Most Important Offerings of a Benefits Enrollment Firm Include:

Comprehensive Benefit Communication

With an employee communication ratio over 95%, we realize that providing employees with an understanding of their benefits package is vital to enhancing employee satisfaction and reducing HR workload.

Providing a Variety of Communication Options to Suit Individual Needs

BPA can provide enrollment solutions in a web-based format, by phone, or by paper. We also offer bilingual services and a state-of-the-art call center to answer questions and provide enrollment support.  

Benefits Enrollment for a Wide Variety of Healthcare, Dental, Vision, and Other Plans

Over the past five years, healthcare insurance has increased exponentially. According to iHealthAgents, a family of four is predicted to pay about $24,000 for health insurance in 2019 if they pay their entire deductible. With employees looking for a simple solution to lowering their deductible while still fulfilling their healthcare needs, BPA provides the help companies need in order to obtain and retain employees. BPA can assist with the employee benefit plan design, then provide your organization with a custom enrollment solution based on the benefits plan.  

Providing Ongoing Support to Your HR Staff and Your Employees

From plan setup to new hire orientation and ongoing support through our call center and benefits administration system, we can handle all aspects of healthcare benefits for your organization.  

Access to a Robust Ben Admin System

A benefits administration system simplifies benefits administration by providing a multitude of resources in one place. This system can process all life, employment, new hire, and annual enrollment events. The ben admin system also allows employees to view statements and plan descriptions, communicate health and wellness programs, and distribute corporate messages, all available from a mobile device.  

Billing and Reconciliation Services

For all plans, group, individual, or voluntary, our billing and reconciliation services help stop premium leakage and ensure correct balances and payments. We provide audits of carrier invoices, premium remittances, and payment with reporting and other services.  

Hiring an Experienced and Trusted Healthcare Benefit Enrollment Firm Allows You to Focus on Your Business

Our clients save time and money with our benefits enrollment and benefits consulting services.  Whether your organization needs support in a few areas or needs a fully outsourced solution, BPA promises to exceed your expectations while making the whole process of benefits administration simple and easy to understand for your HR staff and employees.

Search & Save on High-Cost Prescription Medications 

• BPArx collects the prices of prescription medications from over 67,000 pharmacies across the U.S.
• Our site allows you to search for your prescriptions and compare the available discounts for every participating pharmacy in your area.
• From there, it’s as simple as clicking the ‘Get Card’ button next to the pharmacy you want to visit.
• We allow you to print the BPArx prescription discount card at home and can email or text it to you.
• The BPArx prescription discount card can save you up to 80% at virtually any U.S. pharmacy.

At BPArx, we understand that Americans aren’t taking their prescription medications due to unreasonably high costs. That’s why we’ve worked to launch a prescription discount service that can help you save on medication for yourself, for your family, and even for your pets. With no expiration date, fees, obligations, or credit card required, our users have nothing to lose by checking BPArx before each pharmacy visit.

Guaranteed Savings with this Simple Prescription Discount Card

The BPArx prescription discount card is 100% free and can save you up to 80% on some of the most common–and expensive–prescription medications on the market. Utilizing the BPArx discount card can be boiled down to four simple steps:

1. First, submit the name of your prescription, along with your zip code, on our homepage.
2. Next, view our list of compared prices and discounts for your prescription at the pharmacies closest to you.
3. When you find the most convenient pharmacy for you, simply click ‘Get Card’ and watch the savings come to life. You can choose to print the card at home or, if it’s easier, have it emailed to you or texted to your cell phone.
4. When you arrive at the pharmacy of your choice, simply show your BPArx card to the pharmacist, and they will know how to enter the code required for the discount!

Benefits of BPArx’s Prescription Discount Services

Due to a lack of drug price regulation, medication costs can vary by hundreds of dollars between pharmacies; this is why our team works diligently to provide you with the most current information on medication costs and how to continue saving on them. For those who struggle to find economical and convenient healthcare, BPArx offers a Prescription Assistance Program (PAP). If available for your prescription, a notice will be prominently displayed on the screen, allowing you to “Request for Program.” You may fill out a short application to see if you qualify. A customer care assistant will then contact you within 24 hours to inform you further, regardless of the outcome.

Visit our website for more information about BPArx and PAP or to get your prescription discount card today.

Less than 50% of employers are aware that enrollment and communication firm services that include: 

1. Employee engagement / Increasing employee benefits knowledge 
2. Keeping employers updated on changing laws 
3. Benefits administration 
4. Billing reconciliation for voluntary benefits
5. Core carrier audits 
6. New hire onboarding and open enrollment support 
7. Year-round call center support for all benefits 

As with most services, employers want to make sure that an enrollment and communication firm is worth the spend. A 2018 MetLife statistical report tells us 39% of employers discuss their concerns about cost, the reason for keeping them from using an enrollment firm. Yet, the majority of employers that have hired an enrollment and communication firm are more than pleased with the results. BPA is a full-service benefits administration firm specializing in enrollment and communication services. We partner with employers and benefit consultants to offer, maintain, and optimize communication engagement for the employees of their organizations.

Benefit Enrollment Firms Help Create Benefits Packages for Small/Medium Companies & Large Corporations  

Benefits present an opportunity that is often overlooked in a company. Employees rely on their benefits for financial security, but research shows that many employees don’t fully understand or utilize what’s available to them. Typically, large corporation benefits often include:

• PTO, sick days, and vacation days
• Health insurance / Life insurance / Dental Insurance / Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts
• Long-term / Short term disability insurance / Tuition reimbursement
• Childcare benefits
• Gym memberships or discounts / Wellness programs
• Relocation assistance
• Commuting/travel assistance
• Workplace perks such as recreational activities, food and coffee, and a flexible work schedule

However, for small and medium-sized companies, there’s a bit of a gray area. Employers usually face a tough decision on what benefits to include due to their cost. Based on what the company can afford and their goal, there are two common ways to structure, contribute, and offer employee benefits:

• Benefits based on organization: Offer employees a specific or defined benefit. Benefits are employer-owned and employer-selected. Examples include a traditional health insurance policy, retirement pension or 401(k), or formal wellness program.
• Benefits based on the consumer: Offer employees employer-funded dollars to customize their benefits using technology. Benefits are employer-funded and employee-selected. Examples include a reimbursement plan like a Qualified Small Employer Health Reimbursement Arrangement (QSEHRA), personalized benefits, or allowances for wellness activities.

No matter the size of the company, having some type of benefits package implemented into a company is important when growing a successful business. Today’s evolving workplace is bringing new expectations about the role employers play in their employees’ financial and general well-being.

PA Enrollment & Communication Firms Show How to Increase Communication Throughout A Company  

Aside from creating the right benefits package for a company, employers are also handling intricate enrollment/hiring processes and growing administrative duties in an environment that’s changing consistently. Sound overwhelming? It doesn’t have to be. Increasing employees’ interest in communication, with the help of an enrollment and communication firm, can boost a company’s overall morale for employers and employees alike.  42% of employers see employee engagement as a concern for their company. Employers using enrollment firms are far more likely to achieve their benefit objectives, including helping employees understand benefits materials, navigate the benefits process, and have more confidence in the benefits selection. In addition to typical enrollment and communication services, firms like BPA provide the necessary resources and experience to produce the results that employers value for their employees:

Resources You Need From Enrollment Firms

• Communication specialists trained in explaining the value of both core and voluntary benefits 
• Support for educating employees on important corporate initiatives 
• Ability to coordinate enrollment across multiple locations 
• The manpower and technology resources to reach employees 
• Proven tactics for implementing a multi-year enrollment strategy 
• Surveys and information-gathering tools to help employers learn more about employees

Results You Want From Enrollment Firms

• Employees are more satisfied with their benefits, better educated on how they work, and have significantly higher enrollment rates 
• Enhanced understanding and increased engagement in programs such as 401(k) plans or wellness 
• A consistent enrollment experience that touches all employees 
• Reduced strain on an employer’s human resources department and a broker’s account management team 
• Ongoing educational support for new hires and recurring opportunities for employees to review their benefits 
• More informed decision-making for employer communication and employees’ benefit needs

76% of employers who have worked with an enrollment and communication firm to help them engage their employees in their benefits program were satisfied with the outcome. Employers note that enrollment and communication firms help them integrate new technologies and increase enrollment capabilities. 

BPA Provides Quality HR & Benefits Enrollment Services for Businesses Throughout PA

When you need work done on your car, you go to a mechanic. When you have a toothache, you talk to a dentist. And, when you’re looking to set up your enrollment for success, the best tactic is to work with an enrollment firm. At BPA, we understand how important it is for brokers to be able to provide solutions for their clients. We specialize in benefits engagement, streamlined administration, healthcare regulations, data security issues, and more. Working with BPA, the leading enrollment and communication firm throughout Pennsylvania, is essential to maximize participation and deliver the education that employees need.