Benefits Call Center
Why Choose BPA’s Benefits Call Center?
BPA’s full-service call center is recognized for delivering exceptional customer care. We know that personal interactions are key to employee satisfaction, which is why all our representatives are licensed agents with deep expertise in employee benefits and customer service.
Comprehensive Employee Support
24/7 Availability: Employees can access help anytime, ensuring support during business hours or overnight shifts. Even at 3 a.m.
Bilingual Services: We provide assistance in Spanish, ensuring employees can fully understand their benefits in their preferred language.
Proactive Engagement: Outreach includes reminders about deadlines, new benefits, and updates via text, voicemail, and email.
Enhanced HR Efficiency
HIPAA-Compliant & Secure: Interactions meet high security standards with call tracking and recorded conversations for transparency.
Custom Reporting: Detailed analytics provide insights into employee engagement to optimize benefits strategies.
Pre-Scheduled Appointments: Employees can easily book counseling appointments through a user-friendly portal.
Exceptional Service
Licensed, U.S. Based Agents: Experienced professionals offer accurate, reliable guidance.
Tailored IVR Systems: Customizable call routing connects employees to the right counselors efficiently.
Reliable Support: Knowledgeable agents deliver exceptional service with every interaction.
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Success Story
For Beacon’s 1,700 employees across multiple locations, BPA’s call center achieved 85% enrollment by utilizing text and voicemail reminders.
Other Services
BPA streamlines and personalizes the benefits enrollment process using cutting-edge technology.
Our bilingual, HIPAA-compliant call center offers personalized support for all employee benefit inquiries.
We provide affordable third-party administration and HR outsourcing so you can focus on core activities.
We provide affordable third-party administration and HR outsourcing so you can focus on core activities.
We manage Work Opportunity Tax Credit (WOTC) for our clients. Our WOTC department submits