The City of Boynton Beach
Providing Fast-Paced Benefits Enrollment Support for City of Boynton Beach
The City of Boynton Beach’s partnership with BPA highlights the importance of quick, innovative solutions to support benefits enrollment, even under tight timelines and technical limitations.
Client
Location Served
Employees
Employees
Services Provided
Key Results
$220k Total Production
from open enrollment
Key Results
Innovative Solution
Implementation of technology to support Aflac Group products for enrollment
Key Results
Continuous Support
Onsite benefit coaches were available for employees
What We Delivered
The Challenge
The City of Boynton Beach faced an urgent challenge when its existing BenAdmin system could not support the new Aflac Group products in time for its upcoming enrollment period. With a tight timeline and 1,500 employees needing benefits enrollment, a quick and efficient solution was critical to ensure every employee had access to their benefits options.
The Solution
Brian Patten and Associates (BPA) quickly stepped in with a customized technology solution to manage the new Aflac Group products, ensuring seamless enrollment despite the BenAdmin system’s limitations. BPA also rolled out text campaigns to notify employees of enrollment dates, helping to increase awareness and participation.
To further assist the City’s workforce, BPA trained five onsite benefits coaches. These experts were available between August 23 and September 1 to guide employees through their options and recommend the best benefits packages tailored to their individual needs.
The Implementation
BPA coordinated a swift and effective deployment of technology solutions for Aflac products. The benefit coaches provided a hands-on, personalized approach by being onsite to engage with employees directly. By leveraging these coaches and technology tools, BPA ensured that all 1,500 employees were informed and empowered to make the best benefits choices.
The Results
$220k in Total Production was generated through open enrollment, with no new hires processed during this specific period.
Employee Engagement: The presence of onsite benefits coaches improved employee understanding and engagement with the benefits process.
Seamless Transition: BPA’s technology solutions filled the gap left by the BenAdmin system’s shortcomings, allowing for a smooth and successful enrollment experience.
“BPA’s ability to rapidly provide a technological solution and onsite coaching for our employees was crucial. They ensured we had a smooth enrollment process and guided our employees through their benefits choices with expert care.”
-City of Boynton Beach Representative
Is your organization seeking a partner to enhance benefits enrollment and HR support?
Contact Brian Patten and Associates today to discover how we can deliver tailored solutions that meet your needs.